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Privacy Policy

Hosokawa Micron Limited: PRIVACY NOTICE

The aims of this Privacy Notice

Hosokawa Micron Limited promise to respect your privacy and any personal data you share with us and keep it safe.

Should you, by contacting the company either by e-mail, telephone or in person, provide information by which you can be identified, then you can be assured that it will be used in accordance with this Privacy Notice.

Our customers and other business partners are very important to us and this Privacy Notice explains how Hosokawa Micron Limited collects, stores, manages and protects your personal information.

It outlines the types of personal information we hold and how we use this to provide information and services to organisations and individuals with whom we are in contact.

Who we are and what we do

Hosokawa Micron Limited are part of the global Hosokawa Micron Group, a world leader in Powder and Particle Processing Technologies. We supply our customers with a wide range of Processing equipment, Containment Technologies, Spare Parts, Testing Facilities, Contract Manufacturing and related Services.

Our Contact telephone number is 01928 755100 and our email address is info@hmluk.hosokawa.com

We will do our utmost to keep your details up-to-date and will conduct checks to make sure the details we hold for you are current and, where appropriate, update them using publicly available sources and professional social media networks.

We use your personal information to ensure we contact you in the most appropriate way, improve our offering and to ensure that we work efficiently and effectively in pursuit of our business objectives.

The personal information we hold about you and from where this is obtained

We collect information about you when you contact us directly, by telephone or email, via our website, in response to a feedback or survey or if your organisation / employer has provided us with your contact details for the purposes of commencing or maintaining an existing business relationship between our respective organisations.

In addition, we may obtain information about you or your organisation when we undertake credit reference checks for the purposes of validating future business transactions between us.

How we use your personal information

Your personal information is used to enable us to undertake a variety of communication and marketing activities which may be sent by post, email, telephone and social media, depending on the communication preferences you have expressed to us.

 

We may use tools to help us to improve the effectiveness of our communications with you, such as by tracking emails we send to see if they have been opened.  We monitor website visits using tools such as Google Analytics to improve our website and services.

Sharing your personal information with third parties

We will never release personal contact details without your prior and express permission.

We may use third-party partners to support our activities, for example our Marketing Agents (Personal information utilised in this way is treated no differently to any other information, once held by us).

Sending information to other countries

We may communicate with you (post/email/telephone depending on your communication preferences) if you are based overseas.

The European Commission has produced a list of countries which have adequate data protection rules.  The list can be found here:  http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm

If the country that we are sending your information to is not on the list or is not a country within the EEA (which means the European Union, Liechtenstein, Norway and Iceland) then, in the absence of any other safeguards, there might not be the same level of protection for your personal information as there is in the UK.

Our legal grounds for using your information

This section contains information about the legal basis that we are relying on when handling your information.

  1. Consent

In many cases, we are processing your personal information because you have given your consent to this.

  1. Legitimate interests

This means that the processing is necessary for legitimate interests except where the processing is unfair to you.

If you object to us using your information where we are relying on our legitimate interests as explained above, please get in touch with us by using the contact details below.

  1. Legal obligation

Occasionally, we may need to use your information to comply with a legal obligation.

  1. Necessary for the performance of a contract

  

 

For how long do we retain your information?

We will keep information about you for marketing purposes, so that we can continue to communicate with you, in compliance with our data protection and other legal obligations, until you notify us that you no longer wish to receive such information.

Your rights and decisions which you can make about your information

At any point you can, of course, contact us to update your communication preferences or say you no longer wish to hear from us.

If you choose to opt out of all future communications or exercise your right to object we will cease communication immediately.

We will always try to ensure that the information we hold on you is up-to-date, reasonable and not excessive.  Please let us know if your contact details change.

From May 2018 data protection legislation gives you several rights regarding your information.  Some of these are new rights whilst others build on your existing rights.  Your rights are as follows:

  • If information is incorrect you can ask us to correct it.
  • You can also ask what information we hold about you and be provided with a copy. There is no charge unless it entails excessive administrative time.
  • You can ask us to delete the information that we hold about you in certain circumstances.
  • You can ask us to send you, or another organisation, certain types of information about you in a format that can be read by computer.
  • Our use of information about you may be restricted in some cases. For example, if you tell us that the information is inaccurate we can only use it for limited purposes while we check its accuracy.

Changes to this policy

We may change this Privacy Policy from time to time.  If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.

Questions

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/

If you would like to discuss anything in this Privacy Notice, please contact the person responsible for Data Protection at Hosokawa Micron Limited at: gdpr@hmluk.hosokawa.com or by telephone on: 01928 755100.